Documents, by visibility
Residents find the documents and notices they are allowed to see. Your team sets visibility per document.
Doorman · Resident portalA resident portal
A resident portal
for your HOA or condo.
The homeowner portal your residents sign in to: the association’s documents by visibility, notices, polls, requests and Concierge answers, in one private place, by invitation.
Talk about your resident portalResident portalDoorman
PDF
Community handbookAvailable to this resident
“Where can I find the amenity rules?”
ConciergeFind relevant information in accessible records.
Relevant source document↗
Illustrative conversation · answers depend on your documents.
What residents and owners do there
Everything the association
shares, in one portal.
A condo resident portal and an HOA homeowner portal do the same job: give people one private place to look before they call the office.
Notices
Notices live next to the records, and each one keeps a dated record of when it was posted.
Polls
Your team can run a poll for the community. Who voted is visible; what each person voted never is.
Requests
Requests filed through your community’s website arrive in one inbox, so nothing waits unnoticed.
Concierge answers
Residents ask about the association’s records and get answers from the documents they can access, with the source close at hand. When the records do not answer, Concierge says so.
One portal, one community
Each community’s portal opens from that community’s own website.
How access works
By invitation.
Owners only where it matters.
Looking for an owner portal app? Doorman’s portal is reached through your community’s own website, where residents sign in.
The team sends an invitation
Community managers manage residents and send invitations, and decide who can enter the private portal.
The resident signs in
Residents access the private portal through their own community’s website.
Each document keeps its audience
A record can stay members-only. Members-only documents are served only after sign-in, through short-lived links, never from a public address.
Concierge stays inside the same lines
Concierge answers only from the documents the resident is allowed to access.
Where it fits
Part of an association’s website.
The portal is the private half of Doorman. The public half is your community’s own website. See the HOA website
Running a condominium? See the condo association website page, or follow a resident’s question to its source in resident records & answers. Florida associations: the website law, in one place. Not legal advice.
Questions residents and boards ask
Resident portal FAQ.
Where do residents and owners sign in?
Through their own community’s website. The private portal belongs to the association, so each community’s residents sign in from their community’s own site.
How do owners get access to the portal?
By invitation. Community managers manage residents and send the invitations, and decide who can enter and which records each person can see.
Can every owner see every document?
No. Visibility is set per document, so a record can stay members-only, and Concierge follows the same access boundaries as the portal.
What can residents ask Concierge?
Questions about the association’s records. Concierge finds relevant information in the documents the resident is allowed to access and points to the source. Answers depend on the documents your community provides.
What happens in a poll?
Your team can run a poll for the community. Who voted is visible; what each person voted never is.
Give residents one place to look first.
Doorman is $0.75 per unit per month ($0.50 from the 201st unit), with a $29 minimum. Tell us about your community.