doormanby Lobby
Desk · Front desk operations

Concierge software
for the front desk.

Desk is front desk software for condos and residential buildings: visitors and parcels, shift logs and passdowns, incidents, amenities and keys, kept on one record your whole team can follow.

Request a Desk proposal
Front deskDesk
01
Visitor recordUnit 204 · Sample Tower
Guest
02
Parcel recordUnit 310 · Sample Tower
Collected
Shift summary ready to print as a PDF↗

Fictional records · visitor and parcel workflows are separate.

At the lobby desk

Everything the desk handles,
in one record.

Desk supports the records and daily work of community managers and their teams, from the people who walk in to the packages waiting downstairs.

Visitor management for residential buildings

Manage visitor records and visit groups with unit-linked history, using your community’s configured visitor types and forms.

Shift log and passdowns

Each shift opens and closes on the record. The daily log, incidents and passdown notes for the next shift travel with it, and the shift summary prints as a PDF.

Incidents and notes

Record notes, files and incidents with the context your team needs.

Amenities

Manage amenity reservations, usage and item checkout and return.

Keys

Keep key records and specific-copy checkout and return organized.

A day at the desk

From the first visitor
to the next shift.

Condo front desk software should follow the day as it happens, and hand it to the next person without a phone call.

  1. Open the shift

    Each shift opens on the record.

  2. Record visitors and parcels

    Capture each visit with its unit, and add each parcel with its recipient. Update the collection record when the parcel is picked up.

  3. Log what happened

    Add notes, files and incidents to the daily log, and reserve amenities or check keys in and out.

  4. Close the shift with a passdown

    The shift closes on the record, with passdown notes for the next shift, and the shift summary prints as a PDF.

Go deeper

Where Desk fits.

Desk is built for community management, not only the front desk.

Compare

Desk next to another desk system.

Work orders, parcels, visitors, amenities and maintenance, side by side with documented capabilities.

See Desk vs BuildingLink

This is Desk, the staff side of Lobby. For the website and portal residents use, and Concierge answers from the association’s documents, see Doorman. The whole Desk workspace is on the Desk page, and Desk is quoted by proposal: see pricing.

Let’s look at your front desk.

Tell us about your team and the shifts you run. Availability and configuration are confirmed during setup.

Request a Desk proposal