The place
Keep the unit or location visible alongside the work description.
Desk · Community maintenanceA repair needs more
A repair needs more
than a reminder.
Keep the request, unit, contractor and cost record together. Give your team a clear path from assignment to closure.
Discuss your maintenance workflowWork order · WO-0142Closed
Kitchen tap repair
Unit 204Sample Plumbing
- Actual cost
- $45.00
- Invoice reference
- INV-0142
Washer replaced. No leak remains.
Fictional example · verification enabled for this community.
The workflow
A record that follows
the work.
Tickets and work orders share the same service workflow in Desk. The record keeps the context as the work progresses.
See the Desk walkthroughRecord the issue
Add the location or unit, describe the work and set its category and urgency. The next person can understand what needs attention.
Assign the contractor
Connect the contractor to the order and keep the assignment visible with the work’s current stage.
Keep costs with the record
Record estimated and actual costs, an invoice reference and parts notes. Update and save them while the order is open.
Complete, verify and close
Record completion, verify the result when the community requires it, and close with a resolution. The timeline preserves the actors and timestamps.
Community follow-up
Clear context. Accountable next steps.
Staff track the work through its lifecycle. Verification follows the community’s settings.
The responsibility
See the assigned contractor and the people who recorded lifecycle actions.
The outcome
Review the resolution, timeline and work-order PDF receipt after closure.
Bring more clarity to community work.
Let’s look at your team’s maintenance process.